Privacy Policy

At SYSTEMWHY ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website systemwhy.com (the "Site"), make purchases, or interact with us online.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect personal information from you in various ways when you interact with our Site:

• Information You Provide Directly:

  • Contact Information: Name, email address, phone number, shipping and billing address when you create an account, place an order, or fill out our contact form.

  • Payment Information: When you make a purchase, we collect payment details (e.g., credit card number, expiration date, billing address). Please note that we do not directly store sensitive payment card data; it is securely processed by our third-party payment processors (e.g., Shopify Payments, PayPal, Stripe).

  • Account Information: Username and password if you create an account.

  • Communications: Records of your correspondence with us, such as customer service inquiries, emails, or messages through our contact form.

• Information Collected Automatically:

  • Usage Data: Information about how you access and use the Site, including your IP address, browser type, device type, operating system, referral URLs, pages viewed, time spent on pages, and clickstream data.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our Site and hold certain information. (See Section 6: Cookies and Tracking Technologies).

• Information from Third Parties:

  • We may receive information about you from third-party service providers (e.g., analytics providers, advertising networks, payment processors) consistent with their own privacy policies.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• To Process and Fulfill Orders: To process your purchases, confirm orders, manage payments, and deliver products to you.

• To Provide Customer Support: To respond to your inquiries, provide assistance, and manage your account.

• To Improve Our Site and Services: To analyze website usage, personalize your experience, conduct research, and develop new features or products.

• For Marketing and Promotional Communications: If you opt-in to our marketing communications, we will use your email address and other relevant information to send you promotional emails, newsletters, updates on new products, special offers, and build inspiration.

• For Security and Fraud Prevention: To protect against, identify, and prevent fraud, unauthorized transactions, claims, and other liabilities.

• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We share information with third-party vendors and service providers who perform functions on our behalf, such as:

  • Shopify: Our e-commerce platform provider.

  • Payment Processors: For secure payment processing.

  • Shipping Carriers: For product delivery.

  • Email Marketing Services: To manage and send marketing communications.

  • Analytics Providers: To understand website usage and performance (e.g., Google Analytics).

  • Advertising Partners: To deliver targeted advertisements.

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

• Protection of Rights: To protect our rights, property, or safety, or the rights, property, or safety of our customers or others.

4. Your Choices and Rights

You have certain rights regarding your personal information:

• Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link provided in the footer of every marketing email we send, or by contacting us directly. Please note that even if you opt out of marketing emails, we may still send you non-promotional communications related to your orders or account.

• Access, Correction, and Deletion: You may have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request deletion of your personal information, subject to certain exceptions. To exercise these rights, please contact us using the details below.

• Data Portability: You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

• Object to Processing: You may have the right to object to certain processing of your personal information.

• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

We will respond to your requests in accordance with applicable data protection laws.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using SSL encryption for data transmission, regularly monitoring our systems for vulnerabilities, and restricting access to personal data to authorized personnel only. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.

• What are cookies? Cookies are small data files placed on your device or computer that often include an anonymous unique identifier.

• How we use them: We use cookies for essential Site functionality (e.g., shopping cart, login), to analyze Site traffic and user behavior (e.g., Google Analytics), to remember your preferences, and for advertising purposes (e.g., retargeting).

• Your control: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. For more information on cookies, visit allaboutcookies.org.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. By submitting your information, you consent to this transfer.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at 1-720-394-4240.